FAQ's

Answers to Frequently Asked Questions from Promotional Products Distributors and College Bookstores

How Can We Help You?

Find answers to the most commonly asked questions about ordering our promotional and collegiate products. Please contact us directly if you don’t see the answer to your question here.

Orders

  • Are there extra fees (shipping, handling, etc.)?

    Click here for information. 

  • Can I make a change to my order?

    Changes can be made to an order up to 24 hours after the proof has been approved. Any changes after that may incur additional charges.

  • Can I pay with a credit card? What company name will appear on my statement?

    House of Doolittle® accepts Visa, MasterCard and American Express credit cards. Our company name, House of Doolittle Ltd., will appear on your credit card statement. If you are a prepay customer, the value of your purchase order will be charged when the order is placed, and any overruns, freight and miscellaneous fees will be charged at the time the order ships. Click here for your prepay authorization form.  If you are a prepay customer, your order does not go into production until your prepayment is received.  If you are making a deposit to your order click here for the deposit authorization form.

  • Do you drop-ship orders?

    Yes, with a charge of $16 (G) per location. Distributors must complete the Excel spreadsheet indicating all addresses and quantities. Drop ship addresses must be recieved at least 10 days prior to estimated ship date. If the carrier determines that an address is incorrect, an additional charge of $10 (G) is incurred for each address correction. Any shipments that are undeliverable and returned to House of Doolittle will be charged all applicable freight charges.

  • From where does my order ship?

    Orders ship from:
    House of Doolittle, 3001 Malmo Drive, Arlington Heights, IL 60005

  • How can I check the status of my order?

    Call Customer Service toll-free at 800-621-9546, option 1, or email us at  sales@houseofdoolittle.com.

  • How can I get a copy of my invoice?
  • How can I get my order faster?

    Production time is three weeks from final proof approval. If rush service is required, a rush fee of 10% of the order value or $35, whichever is greater, will be assessed. No rush service is available after September 30.

  • How can I track my order for promo ASI?

    If an email address is provided, UPS will send a tracking number. Otherwise, call Customer Service toll-free at 800-621-9546, option 1, or email us at  sales@houseofdoolittle.com.

  • How do I apply for credit?

    Please complete the Credit Application Form and fax it to 888-621-6660 or email it to sales@houseofdoolittle.com.

  • How do I place an order?

    Orders can be emailed to sales@houseofdoolittle.com or faxed to 888-621-6660. Orders are acknowledged via email within a few hours of receipt.

  • How do I request a sample?

    To request a sample, select the product in question and click on the sample button.

  • How does my order ship?

    Our standard shipping is prepay and add. We ship UPS, FedEx® third party or collect. Please provide the account number to the party that will be receiving the product. FedEx® is not our preferred carrier and shipments may be delayed up to two business days. Truck shipment is the most economical method for large orders. Please indicate whether truck shipments can be received at the location.  Please also indicate whether inside delivery is required. Orders marked “best way” will ship via the most economical method.

  • What if my product is defective?

    Contact Customer Service toll-free at 800-621-9546, option 1, or email us at  sales@houseofdoolittle.com.

  • What is your overrun/underrun policy?

    Our factory reserves the right to ship and bill up to 10% over/under the purchase order quantity. Customers requiring exact quantity shipments must clearly specify that on the purchase order. There is a $28 (G) service charge for exact quantity shipments.

  • Whom do I contact if I have a question about my invoice?

    Call Customer Service toll-free at 800-621-9546, option 1, or email us at  sales@houseofdoolittle.com.

  • Will I receive a proof?

    House of Doolittle provides a PDF proof for your approval within 24–48 hours after receiving your order. The proof is sent to you at no charge. Your order is not scheduled for production until we receive a signed approval form for the order.

Products

  • How do I submit a customer review?

    Click here to enter a review on a product. Or, post your comments on our Facebook page.

About Us

  • Are you on social media?

    Yes. You can find us on Facebook and LinkedIn.

  • I have an artwork question. With whom should I speak?

    Email our art department at artdept@houseofdoolittle.com or call us toll-free at 800-621-9546, option 3.

  • What does “recycled” really mean in our business?

    We strive to use recycled materials in all our products, including 100% post-consumer paper printed with soy inks, 90% recycled wire and 50% recycled cover material. We also recycle all plastics, paper, boxes, metals and electronics used in our facility. Learn more about our commitment to recycling.

  • What is FSC?

    The Forest Stewardship Council® (FSC®) sets standards for responsible forest management. A voluntary program, FSC uses the power of the marketplace to protect forests for future generations. Some people believe that the best way to prevent deforestation is to stop using forest products, but in reality, people use forest products every day. For example, the average American consumes nearly six trees’ worth of paper each year. So, FSC harnesses market demand to ensure that forests are responsibly managed. Because FSC is the gold standard in forest certification, it is the only system supported by groups such as the World Wildlife Fund (WWF), Sierra Club, Greenpeace, Natural Resources Defense Council and National Wildlife Federation. Today, more than 380 million acres of forest are certified under FSC’s system, including more than 150 million acres in the United States and Canada. Learn more.

  • What is LeBaron?

    LeBaron is a line name for our promotional products.

General Information / Miscellaneous

  • Do you sell directly to the public?

    No. We do not sell directly to the public. Please see our  where to buy  page, call Customer Service toll-free at 800-621-9546 option 1 or email us at  sales@houseofdoolittle.com.

  • I have a media inquiry. To whom should I speak?

    Call Customer Service toll-free at 800-621-9546, option 1, or email us at  sales@houseofdoolittle.com.

  • What if I have additional questions?

    If you can’t find what you’re looking for here, please feel free to contact us. We’re always glad to help!

Artwork

  • Do you keep my artwork on file?

    Yes. We keep art files on hand for easy reordering. Files are saved for no more than two years.

  • How do I submit artwork?

    Submit your artwork via our FTP site, find the instructions here or email it directly to our art department at artdept@houseofdoolittle.com. Please notify us at artdept@houseofdoolittle.com that the art was uploaded

  • Is there a cancellation fee?

    Yes. If an order is cancelled within 24 hours after proof approval, you will be charged $35 (G). After that time, all production costs incurred will be billed. 

  • To which associations does House of Doolittle® belong?

    We are members of SAGE, ASI, PPAI, UPIC and NOPA. Our membership numbers are SAGE 51634, ASI 61835, PPAI 112146 and UPIC HOD.

  • What format is required for submitting artwork?

    To see our artwork specs page, please click here.

  • What if I don’t have artwork?

    Our complete in-house design services are available to create new artwork. Prices vary based on the amount of artwork involved. Design fees are $75 (G) per hour. Click here for more information.