Office Product FAQ’s

Answers to Frequently Asked Questions from Office Product Dealers

How Can We Help You?

Find answers to the most commonly asked questions about ordering House of Doolittle® office products. Please contact us directly if you don’t see the answer to your question here.

Orders

  • From where does my order ship?

    Orders ship from:
    House of Doolittle, 3001 Malmo Drive, Arlington Heights, IL 60005

  • How can I check the status of my order?

    Call Customer Service toll-free at 800-621-9546, option 1, or email us at  sales@houseofdoolittle.com.

  • How can I get a copy of my invoice?
  • How do I place an order or where can I buy your products?

    House of Doolittle® currently sells our products through dealers, distributors, wholesalers and retailers. Consumers can find a retail location by clicking here.

  • How quickly can I get my order?

    Orders for stock products are normally processed within 24 – 48 hours of receipt.

  • My product is backordered. When will it be available?

    Call Customer Service toll-free at 800-621-9546, option 1, or email us at sales@houseofdoolittle.com.

  • What is your return policy?

    Call Customer Service toll-free at 800-621-9546 or email us at sales@houseofdoolittle.com.

  • Whom do I contact if I have a question about my invoice?

    Call Customer Service toll-free at 800-621-9546, option 1, or email us at  sales@houseofdoolittle.com.

Products

  • Am I required to order in carton or package quantities?

    We prefer to sell in package quantities, but you can order individual units after October 1.

  • Can I continue to order the products I have always ordered?

    Yes, unless the items have been discontinued. Click here to view the current NEW items and discontinued items.

  • How do I find my product number?

    Reorder information can be found on the front and back pages of our appointment books, and on the bottom of all pages of our desk pads and wall calendars.

  • How do I make an exchange or return?

    Call Customer Service toll-free at 800-621-9546 or email us at sales@houseofdoolittle.com.

  • How do I request a catalog?

    Email your mailing address to sales@houseofdoolittle.com or download a copy here.

  • How do I submit a customer review?

    Click here to enter a review on a product. Or, post your comments on our Facebook page.

  • What do I do if my product is defective?

    Call Customer Service toll-free at 800-621-9546 option 1 or email us at sales@houseofdoolittle.com.

About Us

  • Are you on social media?

    Yes. You can find us on Facebook and LinkedIn.

  • What does “recycled” really mean in our business?

    We strive to use recycled materials in all our products, including 100% post-consumer paper printed with soy inks, 90% recycled wire and 50% recycled cover material. We also recycle all plastics, paper, boxes, metals and electronics used in our facility. Learn more about our commitment to recycling.

  • What is FSC?

    The Forest Stewardship Council® (FSC®) sets standards for responsible forest management. A voluntary program, FSC uses the power of the marketplace to protect forests for future generations. Some people believe that the best way to prevent deforestation is to stop using forest products, but in reality, people use forest products every day. For example, the average American consumes nearly six trees’ worth of paper each year. So, FSC harnesses market demand to ensure that forests are responsibly managed. Because FSC is the gold standard in forest certification, it is the only system supported by groups such as the World Wildlife Fund (WWF), Sierra Club, Greenpeace, Natural Resources Defense Council and National Wildlife Federation. Today, more than 380 million acres of forest are certified under FSC’s system, including more than 150 million acres in the United States and Canada. Learn more.

  • What is LeBaron?

    LeBaron is a line name for our promotional products.

General Information / Miscellaneous

  • Do you sell directly to the public?

    No. We do not sell directly to the public. Please see our  where to buy  page, call Customer Service toll-free at 800-621-9546 option 1 or email us at  sales@houseofdoolittle.com.

  • I have a media inquiry. To whom should I speak?

    Call Customer Service toll-free at 800-621-9546, option 1, or email us at  sales@houseofdoolittle.com.

  • What if I have additional questions?

    If you can’t find what you’re looking for here, please feel free to contact us. We’re always glad to help!